Policy

DESIRABLE QUEENS EXCHANGE POLICY

 

Regular priced items may be exchanged for a store credit to use towards a future purchase.

Exchanges must be authorized, via email, within 3 calendar days

from the date of delivery of the order.

Upon your exchange being authorized,

you will have to submit tracking information for the returned item within 48 hours.

Returns for exchanges are accepted with

our authorization only.

Items sent without authorization will be refused.

For the safety of your return, please initiate an exchange with us,

BEFORE sending anything back.

We like to be aware of the exchanges, in case anything gets lost in the mail.

We will be returning the packages that we have no prior initiated exchange request.

So please initiate any exchanges before mailing anything back.

One the exchanged item is received,

you will be issued a code to use your exchange credit towards another purchase.

Exchanges will not be issued as a refund on any other orders.

Shipping charges on new orders using exchange codes will apply, as with any new order.

In the event you have any issues with an item of clothing or shoes,

or would like to exchange an item of clothing or shoes, contact us,

PRIOR TO WEARING/ALTERING ANY ITEMS, using the forms on the

"Contact Us" page for help resolving any problems,

WITHIN 3 CALENDAR DAYS FOLLOWING DELIVERY.

Any inquiries about exchanges/issues more than 3 calendar days after

delivery will not be considered for exchanges/remedy.

There will be NO EXCEPTIONS to this.  

There will be no exceptions to any requests falling outside

of the 3 calendar days period for exchange following delivery.

If you find any damages to any items received,

please notify us with 3 DAYS OF THE DELIVERY DATE for a return authorization.

CLAIMS FOR ANY DAMAGE MUST BE MADE WITHIN 3 CALENDAR DAYS FOLLOWING DELIVERY.

No resolution will be offered for any issues that you contact us

about outside of that period will have no resolution,

so please check over your items upon receipt.

PLEASE INCLUDE YOUR ORDER NUMBER IN YOUR EMAIL CORRRESPONDENCE.

We will contact you back to move forward with the exchange.

If a return tracking number is not provided to us within 24 hours

of our confirmation of your intent to send items back for an exchange,

the exchange will not be honored.

We will make necessary time adjustments for weekends and holidays.

Each exchange will have to be handled the same.

PLEASE do not send things back without contacting us before.

Exchanges will not be considered on any items that are received

back to us with any stains or damage,

so we suggest that you do not try on any items

while wearing makeup or heavy amounts of deodorant.

Swimwear purchases are final sales.

Any discounts used at the time of purchase do NOT apply on clothing exchanges.

An additional shipping charge will apply

on clothing exchanges for the exchanged item to be sent to you, which will be sent to you via invoice.

If you would like to exchange a clothing item,

within 3 calendar days of the date of delivery, the exchanged item will depend on availability.

Exchanges must be initiated via email.

ITEMS WITH TAGS AND/OR LABELS REMOVED

WILL NOT BE ELIGIBLE FOR EXCHANGE.

If we receive an item that has any of the tags or labels removed,

we will not honor any exchanges.

You will be responsible for postage for sending items back to you that have had the tags or labels removed. We suggest that you try items on before removing any label.